System Overview, Scott Sayre
presentation as PPT
- Handhelds, Cell phones, iPods, who has what
- Pros and cons of cell phone-based system from the museums perspective
- Pros and cons of a cell phone-based system from the visitors perspective
- Overview of how an simple and complex IVR system work
- Program design
- Call flow
- Capabilities
- Dynamically or manually updated
- Non-proprietary file formats
- Caller ID personalization
- Statistical tracking
- Transfer to real person/ticketing
- Shared content
- Web, asset management integration
- Surveys and games
- Text to Speech, SMS, Voice Recognition
Context and Content, Robin Dowden
presentation as PPT
- Experience planning and the new Walker Art Center
- Interactive media and the Web
- Dialog Table
- Dolphin Oracle II
- calendar.walkerart.org
- Conceptualizing Art on Call
- Importance of the artist's voice
- Content Management
- Challenges
- Visitor awareness
- Research and evaluation: the questions that interest us
VXML, Nate Schroeder
presentation as pdf, OpenOffice.org Impress, ppt
- Technology overview
- Step by step
- IVR request VXML
- PHP requests XML
- PHP transforms XML
- IVR Responds
- What is VXML?
- Key points
- Sample VXML
- Integration
- Another way
- Reuse
- MP3s for download
- podcasting the audio tour